The Ground Rules
Agreement to terms. Browsing this site or placing an order constitutes acceptance of these terms. If any part is unacceptable, the site should not be used.
Orders and acceptance. An order is an offer to purchase. Orders may be declined or cancelled if an item is out of stock, if a pricing error occurred, or if fraudulent activity is suspected. If an order is cancelled after payment, the charged amount is refunded. Order confirmation is not final acceptance until the order ships.
Pricing and availability. Prices are displayed on the site and may change without notice. Availability is not guaranteed until an order is accepted. If an ordered item becomes unavailable, support will contact you with options: wait for restock, choose a comparable substitute, or cancel for a refund.
Product descriptions and use. Listings include fragrance notes, vessel materials, and burn-time estimates where applicable. Scent perception varies by individual and by room size; a fragrance that performs well in an open living area may behave differently in a small bathroom. Following the care instructions—trimming wicks, keeping candles away from drafts, and using diffusers as directed—is the customer’s responsibility. Damage from improper use is not covered by returns or warranty.
Your responsibilities. Accurate shipping and contact information is the customer’s responsibility. If an order ships to an address provided incorrectly, responsibility for non-delivery rests with the customer, and reshipping may incur additional cost.
Intellectual property. Site text, images, logos, and design elements belong to the operator or its licensors. Reproduction or commercial use of site content requires written permission.
Limitation of liability. To the extent permitted by law, liability for indirect or consequential losses arising from site use or product purchase is excluded. Total liability for any order is limited to the amount paid for that order. Nothing in these terms excludes liability that cannot be excluded under applicable consumer law.
Changes and contact. These terms may be updated to reflect changes in operations or legal requirements. The version on this page is the current one. Questions should go through the contact method on the contact page.