30 Days to Decide If It Belongs in Your Space
Scent is personal. A fragrance that reads as warm and inviting in one home might feel heavy in another. A candle that looks beautiful online might not be the right fit for the room you had in mind. The return window exists so you can make that call in your actual space, not just from a product page.
The window. Returns can be requested within 30 days of shipment. The item must be unused and in its original condition—unlit, unburned, and with the original packaging intact. Opening a candle to smell the cold throw is expected. Burning it for a week and then deciding it is not for you crosses the line.
How to start. Use the contact method on the contact page with your order number and the reason for the return. A return authorization is required before anything is shipped back. Return shipping is the customer’s responsibility unless the item arrived damaged or the wrong product was sent.
Refund timing. Once the returned item arrives and passes inspection, the refund is issued to the original payment method. Allow several business days for the credit to post, depending on the bank or card issuer. Original shipping charges are not refunded unless the entire order was faulty or incorrect.
Damaged or incorrect items. If a candle arrives cracked, a diffuser leaks, or the wrong scent was shipped, contact support within 7 days of delivery with the order number and a photo. A replacement or refund will be arranged, and return shipping will be covered when the issue originates on this side.
Final sale items. Products marked as final sale, clearance, or bundled sets may not be eligible for return. Those listings are marked clearly on the product page. The finality applies regardless of condition.
Purchases from other retailers. Products bought from a third-party retailer must be returned through that original seller. This store cannot process returns for items purchased elsewhere.