How do I choose between a candle and a reed diffuser? It depends on how you want the scent to behave. A candle delivers scent while it is burning—good for a focused period in the evening or while you are in the room. A reed diffuser provides continuous, low-level fragrance without any effort, which works well for hallways, bathrooms, or spaces where you want a background scent rather than a focal one. Many people use both in different rooms.
Can I layer different scents, or will they clash? The fragrance line is designed with layering in mind. The core notes lean toward gourmand and cozy territory—vanilla, amber, musk, warm woods—which generally sit well together. If you are unsure whether two specific scents will work in the same room, start with one in a smaller format (like a room spray or a smaller candle) before committing to a full-size vessel.
How strong is the scent throw? It varies by product and by room size. The candles are formulated to be noticeable without being overwhelming in a standard living room or bedroom. Reviews from long-term users mention a strong and consistent throw from the essential-oil-based candles. Room sprays deliver an immediate burst that settles after a few minutes; diffusers are quieter and more sustained. If you are scent-sensitive, start with a diffuser rather than a spray.
Are the candles really cruelty-free and free from sulfates and parabens? Yes. The candles and room sprays are formulated without sulfates, formaldehyde, and parabens, and they are cruelty-free. The wicks are 100% cotton and lead-free.
How long does a candle burn? Burn time depends on the size and format. The product page for each candle lists the estimated burn time. General candle care applies: trim the wick to about a quarter inch before each burn, keep the wax pool free of debris, and avoid burning for more than four hours at a time to preserve the fragrance and the vessel.
Will the vessel be reusable after the candle is finished? Yes. The vessels are designed to be reusable and recyclable. Many of the lids are painted or carved, which makes them worth keeping. Once the candle is spent, the wax can be removed and the vessel repurposed for storage or display.
What is the return policy if I do not like the scent? Returns are accepted within 30 days of shipment if the item is unused and in its original condition—unlit and unburned. Opening a candle to smell the cold throw is expected. If the candle has been burned, it is not eligible for a standard return. Start the process through the contact page with the order number.
How do I reach support? Use the contact method listed on the contact page. Include the order number if the question relates to an existing order. Messages are typically answered within one to two business days.